The service
DeepSpider.ai provides cloud-based website crawling and technical SEO audit tools. A user may submit a website, select audit settings and receive findings, coverage details and saved reports based on what the service could access at the time. The public website and application are together called the “Service” in these terms.
The Service is provided by Netzforscher OÜ (registry code 17625017), Väike-Kuke tn 8b-1, 80018 Pärnu, Pärnu County, Estonia (“DeepSpider”, “we”, “us”). Contact: support@deepspider.ai.
By creating an account or using the Service, you agree to these terms. If you use the Service for an organization, you must be authorized to act for it. Contact support@deepspider.ai if you have a question about the terms before using the Service.
Accounts and access
You are responsible for keeping your sign-in method secure and for activity through your account. Provide accurate account information and tell us promptly if you suspect unauthorized access. Google sign-in and other authentication methods are provided through third-party identity services, including Clerk, under their own terms.
Account features and audit capacity may differ by plan. Do not share access in a way that bypasses account limits or another user's access controls. Contact support to discuss an access or capacity problem.
On a plan that includes more than one user (currently Agency), the account owner may invite team members up to the number of users the plan includes, the owner included. Each person signs in with their own login; do not share a login. Members work in the owner's account under these terms and within its plan, and the owner is responsible for whom they invite and for their members' use of the account. Billing, plans and the team are managed by the owner. If the plan includes fewer users than there are members, for example after a move to a smaller plan, the members over the limit lose access to the account until users are available again; their membership is kept.
Websites that may not be fully audited
DeepSpider can only audit what a website serves to it. Some websites, or parts of them, may be audited only partly or not at all. Common reasons include:
- robots.txt rules. Pages and files that the website's robots.txt disallows are not requested. A robots.txt Crawl-delay is followed between requests; a delay longer than 60 seconds pauses the audit.
- Sign-in and private areas. DeepSpider does not sign in, so pages behind a login, password, paywall or HTTP authentication cannot be audited. Websites on private or internal networks cannot be reached.
- Firewalls and bot protection. Security services and settings, for example Cloudflare, Imperva, Sucuri, SiteGround's bot protection, hosting firewalls, security plugins and protection built into e-commerce platforms, may block or challenge DeepSpider's requests. DeepSpider does not solve CAPTCHAs or other challenges.
- Rate limits. When a website answers that it is busy or asks clients to slow down (for example HTTP 429 or 503 with Retry-After), DeepSpider waits as requested. Long or repeated requests to wait pause the audit; it may continue later, and some pages may remain unchecked.
- Location and legal restrictions. DeepSpider's audit servers are in the European Union (Frankfurt, Germany). Websites that refuse visitors from that region, or answer HTTP 451, cannot be fully audited.
- Unreachable websites. A domain that does not resolve, a server that does not answer or a connection that keeps failing leaves pages unchecked.
- Content that needs JavaScript. DeepSpider currently analyses the HTML the server sends and does not run JavaScript. Content and links that appear only after JavaScript runs are not seen.
- Very large pages and websites. DeepSpider reads up to the first 5 MB of an HTML page. Your plan's page and image limits apply to each audit; a website with more URLs is audited up to those limits.
DeepSpider identifies itself in every request and does not change its identity or try to get around these controls. When a website limits an audit, the report shows which URLs were affected and, where the response states it, why. If you manage the website, you can allow DeepSpider in its security settings or robots.txt and run a new audit. Some restrictions cannot be removed by you or by DeepSpider.
What audit results mean
An audit is a time-specific observation of accessible pages and resources. Findings and the Health Score are DeepSpider's analysis, not a Google score, a search ranking prediction or a guarantee that a page will be indexed.
A report may be incomplete when a site blocks requests, a response fails, a discovery or plan limit is reached, or content changes during the crawl. Review the coverage information and source evidence before acting on a finding. Some content, intent and editorial decisions require human review. A new audit may be needed to verify changes.
You decide whether and how to make changes to the audited website. DeepSpider does not promise a particular search result, traffic level, business outcome or uninterrupted crawl.
Plans, limits and availability
The plan and limits shown in your account determine available audit capacity and features. Using DeepSpider requires a paid plan, or free access from a promo code for the period stated with the code.
Each audit you start counts toward your plan's monthly audits, with these exceptions, which DeepSpider applies automatically: an audit that the website blocks, stops, excludes in robots.txt or leaves unreachable before half of its pages can be checked; an audit you stop before any page is checked; and an audit that ends because of a problem on DeepSpider's side. Continuing a paused audit does not count as a new audit. Your Account & Billing page shows how each audit was counted. DeepSpider support may also return an audit or give extra audits, for example after a technical problem.
We work to keep the Service available, but maintenance, third-party services, website access rules and unexpected failures can interrupt it. We may change features or limits as the Service develops. If a material change affects an active account, we will provide an appropriate notice. We may restrict access when reasonably necessary to protect users, infrastructure or other websites.
Subscriptions, payments and cancellation
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle's Buyer Terms also apply to your purchase.
Plans are subscriptions billed monthly or yearly in advance, in euros or US dollars. The price, billing interval and plan limits are shown before you pay; prices exclude VAT or sales tax, which Paddle adds at checkout where it applies. A subscription renews automatically at the end of each billing period until you cancel it.
You can cancel at any time in Account & Billing. Cancelling stops the next renewal; your plan stays active until the end of the period you have paid for. You can change plan in Account & Billing: a move to a higher plan applies at once and Paddle charges the difference for the rest of the period, while a move to a lower plan takes effect at the end of the paid period. A plan can be changed once every 24 hours.
If a payment fails, Paddle tries again. If payment cannot be collected, the subscription can be paused or ended and new audits stop until it is paid; your saved audits stay available. If we change the price of a plan, the new price applies to new subscriptions; we will tell you in advance before any change affects your existing subscription.
Refunds
You can get a full refund of the first payment of your DeepSpider subscription if you ask within 14 days of that payment, monthly or yearly, without giving a reason. Renewal payments are not refunded, but you can cancel at any time and keep your plan until the end of the paid period. If a problem on DeepSpider's side prevented you from using the Service, contact us and we will look at your case. The full rules are in our Refund Policy. Nothing in these terms limits rights you have under applicable consumer law.
Closing your account
You can ask us to close your account at any time by emailing support@deepspider.ai from the email address of the account. Cancel any active subscription first; closing an account does not by itself refund a payment, except under the Refund Policy. We delete the account, its websites, saved audits and other account data within 30 days of confirming the request, except records we or Paddle must keep by law, such as invoices. Backup copies may remain for a limited restoration period before they are overwritten.
We may suspend or close an account that seriously or repeatedly breaks these terms, for example by auditing websites without authorization or trying to get around access controls or plan limits. Where reasonable, we will tell you first and give you a chance to fix the problem.
Your content and DeepSpider's materials
You retain your rights in the information and websites you submit. You give DeepSpider permission to request and process the submitted site's public resources and store the resulting audit evidence as needed to provide the Service to your account. This permission does not transfer ownership of your website or its content to DeepSpider.
The DeepSpider name, interface, code, documentation and other Service materials remain with their respective owners. You may use and share your own audit results in the ordinary course of your work, while respecting the rights of the audited site's owner and any third parties.
Responsibility and applicable rights
Use the Service responsibly and check important findings independently before making consequential changes. To the extent permitted by applicable law, DeepSpider is not responsible for third-party site content, a site's decision to block requests, or outcomes based solely on an unverified audit finding. To the extent permitted by applicable law, our total liability for all claims relating to the Service is limited to the amounts you paid for the Service in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential losses such as lost profits, revenue or data. These limits do not apply to liability for intent, gross negligence or anything else that cannot be limited by law. Nothing in these terms removes rights or remedies that applicable law does not permit us to exclude.
Our Privacy Policy explains how account, sign-in and audit information is processed. A request about your personal data can be sent to support@deepspider.ai.
Governing law
These terms are governed by the laws of the Republic of Estonia. Disputes are resolved by the Estonian courts, with Harju County Court as the court of first instance. If you are a consumer, you also keep the protection of the mandatory laws of your country of residence and may bring a claim in your local courts.
Changes and contact
We may update these terms as the Service changes. The effective date above identifies the current version. We will give appropriate notice of material changes; continued use after an applicable change takes effect means the updated terms apply, subject to any rights you have under applicable law.
Questions about these terms or the Service? Contact Netzforscher OÜ, Väike-Kuke tn 8b-1, 80018 Pärnu, Pärnu County, Estonia, or email support@deepspider.ai.